Terms & Conditions

Effective Date: 5th September 2025

Business Name: Tilly's Tasties

Welcome to Tilly's Tasties! By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully.

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1. General Use

By using our website, you confirm that you are at least 18 years old (or using the site under the supervision of a parent or guardian). You agree to use this website only for lawful purposes.

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2. Products and Services

• We specialize in selling natural dog treats made with wholesome ingredients.

• Product descriptions and images are provided to the best of our ability, but we cannot guarantee that all information (such as colours, sizes, or shapes) is completely accurate.

• All products are intended for dogs only and should be used responsibly. Always consult with your veterinarian if you have concerns about your pet’s diet or health.

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3. Orders and Payment

• By placing an order, you agree to provide accurate, complete, and current information.

• All payments must be made at the time of purchase using the payment methods we accept.

• We reserve the right to cancel or refuse any order at our discretion (e.g., due to suspected fraud or incorrect pricing).

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4. Shipping and Delivery

• We process and ship orders within the timeframe specified at checkout.

• Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or external factors beyond our control.

• Shipping fees and return shipping costs are the responsibility of the customer unless otherwise stated.

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5. Returns and Refunds

• If you are not satisfied with your purchase, you may request a return or refund subject to our Return Policy

• Opened or partially used treats are generally non-refundable for safety and hygiene reasons.

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6. Intellectual Property

• All content on our website, including logos, text, graphics, and product images, is the property of Tilly's Tasties and protected by copyright laws.

• You may not copy, reproduce, distribute, or exploit any content without our written permission.

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7. Limitation of Liability

• While we take great care in producing high-quality natural dog treats, Tilly's Tasties is not liable for any adverse reactions, injuries, or damages resulting from the use of our products.

• Always supervise your pet while consuming treats and ensure they are suitable for your dog’s size and health needs.

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8. Indemnification

You agree to indemnify and hold harmless Tilly's Tasties, its employees, and affiliates from any claims, damages, or expenses arising from your use of our products or website.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

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10. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our website after changes are posted means you accept the revised terms.

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11. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes will be handled in the courts of the United Kingdom.

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12. Contact Us

If you have questions about these Terms & Conditions, contact us at:

Tilly's Tasties

Email: tillystasties@gmail.com